Question 1

HOW WILL I KNOW IF AVACATI HAS RECEIVED MY ORDER?

Accepted Answer

Once your order has been placed, you will receive an email confirming the details of the purchase.

Question 2

HOW CAN I PLACE AN ORDER?

Accepted Answer

You can place your order online, through our website Avacati.com. If you need any assistance with placing your order you can speak to our Client Care team by ringing 02382 544660, or email us at info@avacati.com

Question 3

CAN MY ORDER BE AMENDED OR CANCELLED?

Accepted Answer

We are unable to make changes or cancel any orders once they have been placed. If you do wish to return please follow our Simple + Easy Returns process

Question 4

IS SHOPPING ONLINE WITH AVACATI SECURE?

Accepted Answer

Yes. Our site features state-of-the-art security systems so your online payment is secure. Your payment details or information are never stored. For full details, see our Privacy Policy

Question 5

WHAT IF AN ITEM IS UNAVAILABLE?

Accepted Answer

If the item you wish to purchase is not available, please feel free to contact info@avacati.com or register for interest and updates on our store webpage.

Question 6

WHERE ARE AVACATI PRODUCTS MADE?

Accepted Answer

Avacati Products are crafted with the highest quality materials, design and workmanship. All Avacati products are currently made in Italy.

Question 7

HOW DO I KNOW IF A PRODUCT I HAVE IS AUTHENTIC? DOES AVACATI GUARANTEE AUTHENTICITY ON ALL ITS PRODUCTS SOLD?

Accepted Answer

Avacati’s “Made in Italy” is an integral part of the essence of Avacati, that has allowed it to become one of the most upcoming desirable luxury fashion brands. Counterfeit Avacati products are replicas or imitations of authentic Avacati products that are aimed at misleading consumers and can be of poor quality, lacking the details and the craftmanship which characterise authentic Avacati goods.

Question 8

HOW WILL I KNOW IF MY PRODUCT HAS BEEN DISPATCHED?

Accepted Answer

As soon as your item has been dispatched, we will send you an email with your tracking number. You will also receive a text message from the courier when your item is due to be delivered.

Question 9

HOW DO I KNOW WHAT SIZE TO ORDER?

Accepted Answer

To ensure you get the correct size, please know your measurements to compare with our size guide. If you are in between sizes, we suggest going for the larger size. Each product also has individual fit information on the product listings where you can find out more specific information regarding the fit and sizing of that style.

Question 10

WHEN WILL I RECEIVE MY ITEM?

Accepted Answer

Once dispatched, orders are normally delivered as Standard Delivery. Express shipping is 1-2 days. Orders are normally dispatched within 24 hours, but please allow a little longer during busy periods.

Question 11

HOW CAN I FIND OUT MORE INFORMATION ABOUT EACH INDIVIDUAL PRODUCT?

Accepted Answer

On the product page for each item, you can find specific information including the jacket’s story, features and fit. If you require any further information about our products, then please email Info@avacati.com

Question 12

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Accepted Answer

Avacati accepts the following forms of payment for online purchases:        When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.

Question 13

WHEN WILL I BE CHARGED FOR MY PURCHASE?

Accepted Answer

Once the order is placed, we will authorise payment for the full amount and prepare your order for shipping. The full amount will be charged once your order is shipped.

Question 14

IS VAT INCLUDED IN THE FINAL PRICE AND HOW DO I CLAIM IT BACK

Accepted Answer

All prices include VAT. At this time, we are unable to provide tax refunds for purchases made on Avacati.com.

Question 15

CAN I USE MULTIPLE METHODS OF PAYMENT?

Accepted Answer

At the moment we can only accept one form of payment per order

Question 16

WHO CAN I CONTACT FOR ASSISTANCE WITH MY AVACATI PRODUCT?

Accepted Answer

If you need assistance or service, you may: 
Email us at info@avacati.com or Contact Avacati Client Services on +44 (0) 2382 544660